How To Boost Your Ticket Sales With A Virtual Event

Are you looking to expand your business? Do you want to stand out and be the best of them all? Then, you should surely host an event; a virtual event where you can advertise what’s in store. To bring people in, you need to give them a preview of the main event. Once you get the word out, your event will the talk of the town! And to manage the huge number of bookings, you can make use of sales ticketing software.

Marketing an event is not as difficult as it used to be before. Social media are a huge go-between for a business seeking more customers. More and more people will come to know of your event if you showcase it via different sites which people frequent. After this, lots of people will want to attend. Use your customer support ticketing software to accept or reject applications. You can use it to communicate about the details to anybody.

A CRM software ticket management system not only serves as a database for customer details and ticket history, it can help you generate statistics and reports about your upcoming gala. Once you hold a virtual event, the CRM tool can project how many people may actually want to see more. This aids you in being prepared for full capacity crowds. You can know what to expect and make arrangements accordingly.

Without a proper plan in place, a huge event is likely to fail. Since there is a lot of money involved, selling tickets should be the priority. An online event will surely give it the hype and if you just learn how to manage the incoming traffic, you can successfully host a night of fun for all your customers. Having the ticket management software only makes your job easier and it is high time you availed its services.

Ticket Management System
Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.
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The Role of CRM Software in the Airline Industry

Airlines are a huge industry and running an airline company is a tough job  . The resources are invested in a huge number of things. Apart from flight services, you need to focus on sales and marketing of those services. All of this is only possible via online channels. An airline management system is the ideal partner for you here.

A good way to increase business is to carry out promotional events online to attract attention and generate traffic. Almost all of the bookings occur on travel sites or airline booking software. This deluge of incoming traffic could spell trouble if you are not prepared. What if you utilised a CRM platform which could handle all the tickets and automate the whole process? That’s certainly the way to go. It can manage huge chunks of traffic with ease and store data on a secure server in an encrypted format. All the while that you assign work can be reduced by the CRM as it uses its algorithm to auto-assign agents to particular tasks.

CRM software is a handy tool which has made an entrance in most online businesses. It only makes sense for you to opt for it now and boost your sales along with customer service. Among the many things airline ticketing software does, the most significant would be its service cloud. Returns, refunds, cancellations can be dealt with in a matter of seconds. Your CRM application notifies you of all incoming tickets. Better service for your customer means better returns in your business. Your reputation will never take a hit.

With the current trend of quick services and instant resolutions, you need to step up your game. The airline industry is as important as any other and it will not remain the same if new methods of doing business are not followed. Airline booking management solutions is not only advantageous for your customers but also a lifeline for your business going to the top.

How a Travel CRM can Help you Manage Multiple Packages and Itineraries from a Single Dashboard?

Kapture’s Travel CRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omni channel cloud-based CRM solution. Read

The Essential Guide Of Sales CRM Software For Hotel Industry

Hotels are a large scale enterprise. The number of departments exceeds the number of ingredients in a five-course meal. However, food and stay is not the only things a hotel focuses on. Events, banquets, meetings and the like are frequent flyers in the hotel atmosphere. To market these activities, sales CRM for hotel industry is the best bet.

Wondering how you can use CRM in your industry? Here’s how–

• Digital Event Planner

Planning an event has never gotten easier. Instead of promoting events on different social media platforms, you can let the CRM application to work for you. It has an omnichannel support system which integrates with all kinds of media streams. Your events can be marketed via call, email, social media and so on directly from the CRM software.

• Clientele Expert

In the hospitality sector, apart from hotel guests, there are big clients with whom the hotel does regular business with. Because a hotel is a huge enterprise, there is a huge client history. Hotel sales CRM software can manage all clients efficiently; knowing when the upcoming meeting are or updating invoices become far simpler.

• Tariff Manager

Prices of rooms, utilities, food, drinks and other services keep changing every so often. On a unified platform, you can handle the changes with ease. A tariff manager is just one of the many uses of having a CRM system in place.

• Inventory Tracker

It is often difficult to keep track of all purchases on a single system. However, sales management for hotel CRM makes it is a piece of cake! A huge pantry, toiletries and a lot of other goods can be handled from a database which has all the information.

• Point-of-Contact

Online hotel booking management is surely required for any hotel business. Nowadays, most people make bookings on third-party sites. There are hundreds of such sites, and thousands of different bookings each week. On the hotel CRM, you can get the master overview in front of you on your screen. You can also communicate from the same system and confirm or cancel bookings directly from there.


Hotel CRM software can serve as the backbone for your business. Now is the time to get all in and reap the benefits for years.

7 Ways To Enhance Customer Service Management Software Standards With Live Chat Software

Customer service is an integral part of any business. Whether you provide goods or services, after-sales support will be your liability. To ensure that your frequent buyers become regular loyal customers, you need to show that your relationship extends beyond the business transaction. Managing a ton of clients can get difficult, especially if you have multiple agents and a large team. This is it is highly recommended that you try customer service support software.

The software is quite handy and can serve as a go-between device for the following:

1) Ticket Generation

Generating tickets are an automatic process now with the software pulling communications from all sources and assigning a ticket. Calls, texts, chats, emails, basically anything are converted into tickets.

2) Agent Tracking

If you deploy agents on the field for sales or marketing purposes, you can use the live chat option to get real-time updates. Also, location triangulation is possible with inbuilt navigation.

3) Creating Reports

Gone are the days of toiling hard for hours on end on excel sheets and presentations. Reports can now be designed on the cloud-based customer service software by pulling data from within the application itself.

4) Service Application

The main purpose of customer service is now the lightning-fast live chat software, as agents can deal with clients 24/7. The mobile app serves as a remote handle for exactly such requests.

5) Data Hub

Having customer service management software can be of no good without its vast data storage capabilities. A highly secure server stores unlimited data in an encrypted a format such that only you can access it.

6) Marketing Driver

It doubles up as a marketing tool via emails or text messages. You can use the CRM software to notify your clients of new features or exciting updates about your product.

7) Feedback Tool

One of the defining qualities of the application is the option of collecting customer feedback and acting on it right away. This can be useful for large corporations.

Raise your customer service standards with CRM. Provide the best to your customers and become the best in the business.

How to Integrate Kapture Chat to Your Website?

 Kapture CRM's Chat module can be pasted into a website in minutes. In this Video - Soujanya Prabhu, Head Of Customer Support at Kapture CRM explains how easy it is to customize chat widgets. Once integrated, all messages sent from the chat tool arrive into Kapture's unified  Omni channel inbox.

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5 Compelling Reasons You Need A Real Estate CRM

If you work in real estate, you must be familiar with the uncertainty that the industry brings. Flipping houses and closing sales are far from easy. It is harder if you have multiple properties to manage and way too many clients to handle. To make work easy, you could look into the option of real estate booking software for your clientele.

Here are some of the reasons why CRM for your real estate needs makes complete sense.

1) Planned Site Visits

Having a scheduled plan on the software with the option of making changes over the cloud makes site visits that much easier. In case a plan changes suddenly, updating the CRM will notify all others and a new schedule is set making it convenient for everybody.

2) Graphical Interface

On a CRM platform, you get a graphical view of your real estate projects within the application. There will be no need to use third-party applications. You can tinker with it and make refinements to present it to the interested parties. Creating floor plans are easier than before.

3) Marketing On-the-go

The best CRM for real estate industry provides the much-needed option of marketing via the application itself. You can now send details of houses or plots, prices, features and all the works from the application directly to your leads and make them your clients.

4) Agent Tracking

In case you own a real estate firm which hires many agents to do your work for you, you can enable agent tracking on the mobile CRM software for real estate. This way, you can know how much progress is being made by each agent and you get a grip on a situation even if you are away.

5) Detailed Reporting

Generating reports is going to child’s play with this software. Real estate firms need monthly, quarterly and yearly reports with varying statistics. After you implement CRM software forreal estate industry, the application will furnish detailed reports for all activities within the firm, for your perusal.

The most important thing in real estate is not just location anymore. CRM goes a long way towards being right up there.

5 Basic Features for an Ideal Sales Management Software

In an ideal workplace, things run smoothly and efficiently, with little to no disturbance. If this is not the case, you need to take a step back and analyse what you’re doing wrong. Businesses today, face cut-throat competition and have to keep up with the time using whatever resources are the best. Sales Management Software is smack dab in the middle of that. By making use of software to make your work simpler and more efficient, you can save your company a lot of time and money.

 When you are out in the market for the best management tools, make sure it has all of the following features:

• Lead Management

The primary function of a management application is how it tracks, handles and distributes leads. The generated leads which come in are automatically assigned to the respective departments. This is possible only with a  sales management system in place.

• Sales Forecast

Online sales management software provides you with the huge advantage of projecting your future sales. It learns about your company activity over time and compares it to past records to provide a near accurate figure of your projected sales for the coming month or quarter. Having this foresight can help you plan ahead with better tactics.

• Order Management

An application which essentially allows for Customer Relationship Management (CRM) can take care of all aspects of your inventory and orders. You can find details about pending or upcoming orders, take note of orders in progress and also orders completed. Unresolved orders can also be found under separate heads so you can deal with them.

• Targeted Marketing

A sales management CRM has yet another use. It can be a productive tool in marketing. It lets you regulate your target parameters and focus on your most profitable audience. This leads to a boost in sales without any extra expenditure.

• Reports & Analytics

Probably the most used feature of any sales management System is the various reports you can generate. Furnishing detailed reports for sales, marketing, service, production and the like can give you the big picture experience. Further, analytics can help plan for the future as well.

These basic features in a sales management application optimise your business operations. You would be missing a trick to not get on board.

How Kapture Sales CRM Helps? | Sales Management Software

Kapture’s Sales CRM software helps sales teams streamline their selling process so that you can focus on the highest convertible prospects by creating an effective sales ecosystem.Read

How To Create A Customer Support Software Strategy For Your Business

There are many advanced ways to improve your customer services. But the best way to improvise is to simply be just above the average. Retaining your existing customer is easier than getting new customers for your company. Once you sell your product, the way you respond to your customers matters a lot. Here are a few tips on how to create better customer support software for your company.

1. Experience your customer service software

Before you make your customer service software available for your customers, run it by yourself. Don’t hire a third party survey team to do it for you. Once you know the blunders first-hand, correct it and then make it accessible to your customers.

2. Form a company service culture

Prepare your employees on how to use your company's CRM for Customer Service. Make sure your employees are taken care of suitably because, the way you treat your employees, matters a lot. Recognize their efforts. Appreciate them now and then. This will drive your employees to work better than before.

                                                     TRY CRM Software FOR FREE

3. Create a steady experience for your customers

Just because you resolved your customer’s queries in the first call, it doesn’t mean you can take more time the next time they reach out to you. The first-time resolution is essential in creating a consistent experience for your customer. Make sure every time the customer reaches out to you, you help them right away.

4. Analyze when things go right

Let’s say that you’ve recently installed a Cloud Customer Support Software. Now you can store all the activities happening between your customer service representative and your customers. This will not only help you keep a track about what your customers' queries are but you can also know how long it was taken to fix the query, the representative's behaviour, and much more.

Your Customer Service Software: Service CRM

 Kapture CRM is a customer service CRM software that offers omni channel customer support and has mobile ticketing for seamless customer service management. Kapture service CRM software reduces the time taken to answer customer queries, thus improving customer experience.

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The Important Statistics You Need to Know About Mobile CRM

According to Parsely, there has been a 33% increase in mobile browsing since 2015. The advent of smartphones has made most jobs simpler. This very much applies in Customer Relationship Management as well. Mobile phones account for over half the amount of traffic on most leading websites. This is why you need to capitalise and make mobile sales CRM a priority. Some more features include:

• Quick Response Time

Using a mobile platform for CRM allows for quick responses to your customers. Everybody wants faster resolutions to their queries and now it is possible. Additionally, communication within the company becomes far simpler and quicker with a mobile device.

• Remote Access

With a mobile CRM system, you no longer have to postpone work on account of travelling or emergencies. You can always stay connected via phone from anywhere and during any time, be it day or night. Having access to all your numbers remotely makes it a convenient experience.

• Real-time Updates

In case you have agents on the field, you can track them on the mobile CRM software. You can know when your employees check in and check out at different places. Knowing their live location is an added feature.

• Greater Flexibility

With faster processing and synchronisation, you will have more time to plan other aspects of your work. You can start your day right from your home on the mobile app for sales CRM. Flexible hours allow you to take time off for personal stuff and still work if and when required.

• Reduced Carbon Footprint

Using a mobile based platform for CRM will most definitely reduce needless paperwork. Since the automated system takes care of all internal processes, there won’t be much need for printing of daily documents as well. A reduction in your carbon footprint is good for you and the environment.

In a world where everything zooms past you, you now have the chance to stay connected. Mobile CRM is the present and the future. What’s more, it is easy on your pocket and is here to stay. The call is yours to make.

Kapture CRM Mobile CRM For Small Business

Kapture mobile CRM for small business has sales employee tracking for improved productivity. The CRM tracking software has sales employee tracking, lead management and more. Kapture mobile CRM lets you carry your business in your pockets. Kapture mobile CRM tracking software optimises and automates sales employee tracking on the mobile platform. The sales tracking software has lead management for allocating and classifying leads. Watch the video to get a bird’s eye view of the mobile sales management software Read More

5 Signs Your Business Needs A Help Desk Software

Is your business doing as well as it should be? Do you ever wonder how big it can become? The truth is that most businesses do not reach their optimal functioning capabilities and that is because they fail to innovate. Modernization is highly significant for any business. The ideal way to see your business flourish is to implement help desk support software assistance.

If you find yourself in any of the following situations, it means that you need customer support helpdesk software.

• You Struggle to Pinpoint the Origin of Issues or Problems
         At all times, an inability to diagnose an issue can hurt the company. The key to staying one step ahead of your competition is to take of problems even before they occur. By setting up your help desk ticket tracking software you can track wherein any particular issue lies and fix it right away.

• You Cannot Keep Up With Your Schedule
In any successful organization, work keeps piling up. A bigger customer base is welcome but the added work that brings to your table is stressful. Ensuring a smoother workflow experience should be a priority. An efficient way of managing any workload is to set up helpdesk support software.

• Getting Usage Statistics Is a Huge Chore in Itself
       To know if you are making progress, you will need to get detailed reports of activities, processes, operations and the like from time to time. If you find yourself feeling anxious about generating different reports, you can use modern technology to generate daily, weekly, monthly, quarterly or yearly statistics.

• Slow Work Rate Keeping You Down
       With old methods in place, your productivity goes down. Setting up an automated process system can save you and your company a lot of time. Reducing time and effort can go a long way towards better results and faster processes.

• You Find Yourself Stuck When You Are Away
There may be times when there is downtime and you be away for personal reasons. If these breaks adversely affect your business, then you need email helpdesk software in your workspace. With this, you can ensure 24/7 support to your clients and have the option of working remotely with mobile access.

In this day and age, establishing a system with helpdesk support is a no-brainer. Make your life easier and check multiple boxes with this one solution. Then you will see that there is no way but up for both you and your business.

Ticket Management System

 Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

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8 Ways Sales Management System Can Help Reduce Costs For Your Business

Are you worried about the current state of your business? You might be wondering why you are bleeding money even after doing so much business. Every business needs to keep up with the times to stay ahead in today’s competitive market. One way you can do that is by implementing a Sales Management System. It has multi-faceted solutions to all your business management problems and it cuts down the cost of doing business. Some of the advantages are.

1. Know Who Your Best Clients Are
Using a management application, you can get a complete picture of all your sales and know who is your most beneficial client. You can reduce business with customers who are unsatisfactory and focus more on the customers who are the most profitable.

2. Plan All Your Tasks and Deliverables
On a software platform, you get an overview of all tasks and you can generate reports on past sales and cash inflows. By comparing recent reports, you can forecast sales and map out a better plan to boost future sales.

3. Implement and Automatic Reorder System
Since you will be able to better assess your business with Customer Sales Management Software, sales can become consistent. Automated purchase reminders will remind your customers to reorder on inventory that they are low on.

4. Reduce Travel Costs of Sales Reps
Sales representatives usually spend a lot of time and money on traveling to meet leads and also existing clients. This cost can be almost eliminated using Sales Follow Up Software.

5. Keep Better Track of Business
Analyzing your overall business has never been easier. Your software provides insight on where you can pull your purse strings and how to overcome lulls.

6. Improve Customer Service
Customer service is an area which you can focus on better by using the management tool. Stay in touch with your customers and ensure none of their issues are ever overlooked.

7. Cut down Lead Acquisition Costs
An integrated system helps you tap into the right markets. Referrals become more frequent on an online platform and you save a ton on door to door marketing.

8. Moderate Your Stock Better
Inventory management makes your job of tracking your stock easier than before. You can get rid of obsolete stock and free up finances for fast-selling items.

Get in the game and subscribe to a sales management software today!

How Kapture Sales CRM Helps?

 Kapture’s Sales CRM software helps sales teams streamline their selling process so that you can focus on the highest convertible prospects by creating an effective sales ecosystem.

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4 Reasons Why Help Desk Software System Is Your Most Valuable Asset

With businesses booming today, there's a huge requirement to fulfill all the needs of your customer. One of the biggest challenges you will face is retaining your customers. You have a customer only if you have a stellar product. After selling the product to them, how you maintain your relationship with them tells you how loyal your customers are to your company. Collating your customer’s data on a unified spreadsheet doesn’t keep your company's sales team on the same page. With information all over the place, they cannot get their job done. How can we ease this process? We switch to Help Desk Software Systems.

What is a Help Desk Software?

A Help Desk Software is a tool which helps the helpdesk operators to retain a record of your customers and manage other customers service-related issues. 

How can you benefit out of Service Desk Software?

1. Quick Response Time 

With help desk software you can attain to your customers faster than ever. On the helpdesk software, you can see the queries from your customers in real-time. You don’t have to depend on another person to assign a ticket for you to resolve. Plus, with customer helpdesk software, you can also view your customer’s previous queries.

2. Convenience

Some people prefer calling you with queries related to your product, some of your customers prefer writing an email to you, some customers try to reach out to you on your social media platforms, and some use the FAQ section on your sites. Each person has a different way to clarify their issues. With the help of Service desk software, you can track where your client’s query is coming from and resolve their issues.

3. Knowledge Base

A knowledgebase is a platform when you can store all the queries which have been previously asked by your customers. This will help you reduce your time taken to resolve a ticket and also it will increase the efficiency of your helpdesk executive.

4. Automation 

Let us say that hypothetically your helpdesk executive is on leave. The Online helpdesk software can be customized in such a way where you can reply to all your client queries automatically. With Machine Learning integration to your helpdesk software, it can capture understand the message you client has sent and reply to it accurately. 

Conclusion

Many industries are using this helpdesk software to not only channelize their work but also to improve their company. It is an essential software for customer maintenance. With great customer software support, your company can make an everlasting impression on your customers.

Ticket Management System

Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

Read More

How CRM Helps Travel Agencies Stay Ahead Of The Competition

For a travel agency, providing quick responses along with great customer service is crucial to stay competitive. Due to the saturated nature of the market, every business in this industry is looking for the differentiating factor, which helps them stay ahead.

One technique is to invest in travel CRM software, a powerful series of tools designed to handle specific functions for your agency. It helps you focus on key areas of operation, allowing your company to provide a better experience to your customers. Below you will come across two ways how CRM software helps agencies stay ahead of the competition:

Greater customer satisfaction

Customer satisfaction is crucial in the travel industry, as it impacts your brand image and retains existing customers. Also, it attracts new consumers to your business, as they hear positive reviews about your company.

With travel management software, you can make sure you understand the expectations and requirements of your customers. All the data you collect will help you discover trends and patterns, which you can use to your advantage. For instance, you can offer special add-ons, which you know the consumers won’t be able to pass, as it meets their requirements. Also, your travel agents will be able to recall this information while having conversations with customers. As a result, you can serve them accordingly, which improves satisfaction significantly.

Proper lead management

In the travel industry, it is crucial to keep track of all the leads your business generates over time. Although they may not purchase your tour packages at the moment, there is a chance you can change their mind.

With CRM Software for Tour and Travel operators, you can market to them, depending on their interests. It allows you to create custom marketing campaigns and set personalized emails and messages. By focusing on them, you can convert the leads into customers, in the future.

CRM for Travel agency will give a significant advantage to your agency and stay ahead of the competition. The flexibility it provides in a variety of areas will help manage your business efficiently. As a result, you will observe an increase in revenue and become a market leader!

How a Travel CRM can Help you Manage Multiple Packages and Itineraries from a Single Dashboard?

 Kapture’s Travel CRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omnichannel cloud-based CRM solution.

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Increasing Revenue with Sales CRM

These days, it is crucial for even small business owners to invest in sales CRM, as they need to keep track of a myriad of operations. With these tools, companies can take their relationships with clients and prospects to a new level.

With this Sales CRM platform makes it possible to provide a different type of experience to customers. Despite being an incredible tool, not a lot of small business owners integrate this technology with various processes.

However, if you want your company to be on top of its game, using CRM is crucial. When you invest in one, it will help increase your revenue in the following ways:

Faster response time

Due to the significant advancement in technology, customers expect your business to respond to their queries as soon as possible. When you have a faster response time, it has a positive impact on your sales. The reason is that it creates a positive experience, which converts prospects into customers.

Sales CRM Tools comes with powerful communication features, which allows you to send replies quickly. Some software has a live chat, which enables your sales team to answer questions or solve issues quickly.

Focus on the right leads

Lead generation has a huge role to play in increasing sales, as you can convert these individuals into customers, in the future. Online Sales Management Software helps you in this aspect, as it can store information about them.

However, not all your leads will buy what you have to offer. Only a portion of your targeted audience are the ones who show genuine interest in your products and services. With sales CRM, your team can score these leads and track their progress through the pipeline.

The advantage is that your employees will be able to focus on the right individuals, increasing the chances of converting them into customers.

When you choose the right Sales follow up software for your company, it will boost your revenue significantly. As a result, you will be able to invest in other parts of your business. It gives you a complete overview of several processes, giving you the opportunity to improve their efficiency. CRM is an empowering software which will change the direction of your company forever!

Kapture Sales CRM Demo | Sales Tracking System

Kapture sales CRM demo gives you in-depth insights into the sales CRM software and sales tracking system. Watch this video for Kapture sales tracking system demo. The sales management software dashboard is one-of-a-kind and the sales tracking system is highly recommended for enterprises of varying sizes.Read More