Grow Your Business Through An Online Chat System

Instant reply makes everybody happy. When it comes to the service industry, it is important to aid your customer’s needs instantly. Not only is it effective, but it makes your customer happy. It was proved by a poll conducted by eMarketer that 62% of your customer buy the product if you have an online chat system.

With more than 1.8 billion online shoppers, providing instant support is an important factor. IT might be difficult to find the right channel to communicate with your customers, but with an online chat system you can never go wrong. Here are a few ways how a chat support software helps your business grow.

Helps you understand your customer

An online chat system helps you identify your customers’ needs and requirements. With this knowledge, you can change your marketing strategy according to your consumer’s requirement and deliver a personalised experience, which will also help you connect better with your customers.

Resolve multiple Tickets

Chat support software helps you talk to multiple customers at a single time. This way, you will be saving a lot of time by closing multiple tickets simultaneously. In addition to that, you can also increase your agent’s efficiency and invest the same time in clearing other tickets. By doing this, you will also be improving your customer service experience.

Convert your Leads into Customers

Sometimes you the customer wouldn’t know what they are looking for and they tend to browse a lot. During this time, try to engage in a conversation with them using the Live Chat Software. Impart some knowledge about your product and try to captivate their interest, and push them into buying it. Unlike emails, live chats will be able to capture their replies instantly.

Conclusion

Not only are you staying ahead of the competition with a like chat option, but you are also connecting better with your consumers. By creating a positive impact not only are you increasing your revenue, but also the image of your brand.

5 Advantages of Airlines Management System

Customer Retention is the most important aspect for a business to grow. With never-ending competition everywhere, it is necessary to stay two steps ahead of the market. The key solution to be the best in the market is by implementing an airlines management system to your business. Here are 5 ways you can benefit from a crm for airlines.

1) Control All The Deparments Better

Every department has its own expenses. An airline Management Software helps you keep a track of all these expenses and in case of any shortcomings, you can rectify it instantly with the help of an airline management software. 

2) Keeps Your Data Secure

Today, data is the most valued element. The best way to either build or break a company is by analyzing the data. Keeping your customer’s data secure should be a priority. CRM software can not only secure your customers’ data, but you can also analyze the available data and improve your business.

3) Automate Small Tasks

Automating redundant and menial tasks saves you a lot of time. CRM software is designed in such a way that it can be fully customizable according to your needs. In addition to that, you can also increase your employee’s efficiency.

4) Track Your Sales

The management software also acts as an airline booking software. With that included, you can track from where your clients are booking their tickets from and you can concentrate on the areas where your business is not doing good.

5) Streamline Your Customer Support

With tickets being generated on multiple platforms, it becomes difficult to manage them. With crm software for airlines industry, you can manage all the tickets on a unified dashboard and update the status of the ticket instantly. With the aforementioned advantages of an airline management system, by making the best use of it will help grow your business by increasing your revenue as well as maximizing your employees’s productivity. Not just that, the airline industry also functions from the different parts of the world, which means multiple currencies are involved here. With an airlines management system, you will not need multiple plug-ins for every currency conversion and companies can overcome the majority of the problems.

Benefits Of CRM In Hotel Industry

The hotel industry is all about customer interaction. Since they rely on the customer’s comfort and contentment for feedback, the hotels need feedback tools to make sure they are meeting their guest’s needs and expectation.

What is a Hotel CRM Software?

A CRM software for Hotel Industry is a tool which helps in streamlining the sales and service cycle of the business. It is not only beneficial for the company but it is also essential to stay connected with the digital world. With the information of your customers, it helps you understand your customers better and benefits you discover the best methods to preserve them!

What are the advantages of CRM Software for Hotel Industry?

• Central Repository

A CRM Software has the ability to store all the data pertaining to your customer and can also be customized according to the business type. You can quickly identify any guest’s data and aid to their needs instantly. 

• Automate repetitive tasks

With the help of a CRM, you can automate menial tasks like sending bulk emails and SMS or even generation of reports. By doing this, you can save a lot of time. In addition to that, you can maximize your agent’s productivity.

• Customer Retention

Product dissatisfaction accounts for 14% of customer loss while competition accounts for 9%. Around 69% of customers opt for others because of the lack of personal bonding with the company. It is easier to retain a customer than getting in a new one.

• Better Customer Support

A hospitality CRM Software build an effective customer support system that is quick and you can also assist your clients through phone, chat, message, e-mail, or even in person. With all the tickets on a unified dashboard, and all the data available instantly, it is easier to solve customer’s issue. At the end of the day, picking the right CRM for your need is the only way one can benefit out of it. A CRM can be used for may purposes. With the right features and right knowledge of it, one can increase their revenues while maximizing their employees’ productivity.

How can a knowledge management software help you align your business strategy?

The most important element to generate sales in marketing and advertising the product. How is this process managed when it comes to large-scale business? Aligning marketing and sales is a task. Is there a Software to do that?  In today’s data-rich environment, knowledge management systems are a simple solution. Sharing knowledge adds a competitive advantage and helps your company gain real client value.

Read this blog to know how a knowledge management software helps you align your business strategy.

Recognizing the Potential

With a central repository available, information can be easily accessed. Be it marketing, human resources, sales, production, operations, or sales, details of activities can be recorded and streamlined. You will never be short on data.  In addition to that, the data accumulated can also be used for predicting and accurately measuring the potential of the company.

Know the Market

The best business strategy as of today is knowing what your competition is doing and doing better than them. A knowledge management software is a repository which contains your company’s information. This means it consists of all the information you’d require for research. Customer insights to target audience information, competitive research, and data analytics, all the information will be readily available.

Aligning marketing and sales together

To run tasks smoothly, the teams have to work in harmony. With effective team collaboration comes efficient execution. When a project is assigned to a team, it is important for every member to be visible. A knowledgemanagement system software acts as a medium between the sales and marketing team for communication.

Update Company’s Knowledge-Base

Invest in a knowledge management system to track your business performance. For any marketing campaign to work, it is important to know everything about your targeted audience to make sure that your efforts don’t go into waste. Improvising the customer experience or keeping it consistent is also a critical reason for the success of a business.

Improve your customer service experience

When your customers reach out to your support team, every query can be recorded and a FAQ sections can be created where clients with similar queries can refer to those questions and solve their issues. A call centerknowledge management software helps you organize your customer queries in a structured format. In addition to that, this will also help in improving the brand value.

These were a few ways in which a knowledge management CRM helps you align your business strategy. With a central repository available, one can generate quality prospects and build the brand value.

How Cruise Management Software Helps You

If you are in the cruise industry, you might be aware of how much work is done behind the scenes. It is a lot to manage and you must take a look at how having a CRM system helps you. Before you sign up for it, know what cruise management software can do for you.

• Do you have all-round sales and service support?

A cruise management CRM has both sales and service clouds. Right from gathering leads and converting those into clients to offering support post all transactions. Not only this, there are options to run marketing campaigns within the CRM software as well.

• Can you handle bookings via different sources?

Yes, of course! The primary feature of a cruise reservation system is that you can garner leads from multiple sources. Bookings may come in from many third-party apps or other websites or even via calls. The CRM will unify all these bookings on a single dashboard which makes it highly convenient for you to process.

• What about reports?

Creating daily, weekly or monthly reports is as easy as it comes. You can generate reports whenever you feel like using any criteria. Sales reports, lead reports, annual performance reports, etc. are just some of the examples which are used frequently. Reports are a prime feature of a CRM.

• Is there any way you can integrate with third-party apps?

API integration with third-party apps such as Facebook, Instagram, Twitter and also other travel sites is a welcome addition to cruise booking software. This way, you can connect with your customers on their social media handles and also use these sites for marketing purposes.

A CRM offers much more than you can imagine and running a business without it is a tough task. You should surely consider implementing such a system to ensure better growth and higher revenue.

What to Look for in Airline Management Software

People in the airline industry sure have busy schedules. It is a huge enterprise and thousands of transactions happen each day. An airlines booking management system could be the solution to reducing the workload. However, you may want to ask a few questions before you decide.

• Can you provide customer support in addition to bookings?

Using a CRM system, you can handle a multitude of tasks. Bookings, customer support, employee management, sales reporting, marketing, event campaigning, etc. are just a few of the things that CRM makes possible. Rest assured about any particular task you have in mind; it is surely possible.

• Is the software customizable?

A key feature of airline management software is that it has a highly customizable user interface. Also, user experience is enhanced because you choose what you want and decide what goes where on your software. A dashboard is assigned where you can designate tabs that you use the most – so you can access important options faster.

• What are the ways to organise tariff and pricing?

A ticketing CRM system has the dynamic pricing feature which helps you run your preferred algorithm within the app. Apart from this, you can edit and post your tariffs whenever you please. A highly customized system grants you these features which can help you boost sales always.

• Will the CRM help reduce costs?

Definitely, yes. Using a CRM system not only reduces costs but also increases revenue. The workload of most employees reduces and convenient technology helps you work faster. You can automate most tasks and save time. Attending to your customers is now easy because your unified dashboard will never miss any call, mail or text.

CRM makes your job a hundred times simpler. Why do all the hard work when a computer system will do it for you? Learn more about Airlines CRM systems for better knowledge, but it is obvious that employing such a system will only be beneficial.

5 Key Call Center Metrics For Service Center Management

When you’re into customer service management, you have to take a lot of decisions that can impact your call center’s bottom line. You need to take everything into consideration; like how fast your agents are clearing the queries, how satisfied are your customers with your agents, and much more. The only right way to measure your service representatives’ productivity is with strong and reliable metrics. Here are 5 metrics on how one can measure their agent’s productivity.

1. Average Call Abandonment Rate 

If you want to deliver a great customer service experience, you should make sure that your customers don’t have to hold long on the phone to receive assistance. This won't tell you much about an individual’s productivity, but it talks about the entire team’s productivity.

2. Average Handle Time

The average handling time is the average time taken by the agents handling the issues and transactions of the customers. This can be tracked using a service center software. With the acquired data or information, the customer service manager will have a complete idea about their team’s productivity or a particular agent’s productivity. 

3. Average Time in Queue

Average time in queue is another metric to calculate the overall productivity of the team. This is calculated by diving the total time callers waiting in queue by the total number of answered calls. If this metric is high and you find out that your customers are waiting in the queue for a long time, then you can challenge your team to handle the calls more efficiently. 

4. Service Level

This metric is used to measure the agent’s productivity in real-time. It is the percentage of calls answered within a certain number of seconds. This is used to determine if the agent is moving smoothly from one call to another. Call center management software is used to determine the percentage of calls attended. 

5. First Call Resolution

First Call Resolution metric is one of the clearest ways one can determine an agent’s efficiency. It is the duty of the customer service agent to resolve the query in the customer’s first call. All the information about the customer can be stored with the help of service center software. If a customer has to call back multiple times or if the call has been transferred too often to other agents, then the supervisor has to step up and resolve the issue. This shows that the customer’s needs have been cared for properly.

These were few call center metrics for service management. There are many more metrics like Occupancy rate, Customer Satisfaction to look into for the betterment of the customer service experience. To ease all these operations, one can implement a Service Center Management software or service center software.

What is Service CRM?

 In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations.

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How to Evaluate a Hotel Management Software

Any hotel business knows that the hospitality industry is a huge one with dozens of different departments and hundreds of employees. The client list is lengthy and diverse. Catering to a whole set of clients every day and serving their whims makes being in the hotel business extra difficult. To make your job easier you should opt for hotel management software that will do the heavy lifting for you. If you are new to this, let us take a look at what you can expect from such software.

• Client Management

You should look for a CRM system where you can have your huge clientele uploaded to make your work simpler. Sales CRM for hotel management record all transactions of your clients and update their history every time there is one. You can easily look up details of all customers at any time and tend to their requests using tickets generated.

• Sales Automation

The CRM will automatically boost your sales with multiple features including live chat, auto-assigning leads and instant notifications. You can even generate invoices directly from there and offer deals and discounts. Follow-up replies and emails help you keep up with clients who are still on hold with their decisions.

WHY HOTEL CRM? CLICK HERE FOR MORE

• Marketing Events

Banquet events can be promoted on the CRM software with targeted email marketing. If this is something that is important to you, find a CRM that has this important feature. Events in hotels are commonplace and being able to get the word out easily matter a lot.

• Tariffs & Bookings

Any hotel CRM software that gives you options to manage your rate cards and tariffs is a lifesaver. It reduces your team’s work and saves a lot of time. An AI powered chat application can filter queries and bring you promising leads.

• Generating Reports

Yet another significant aspect in a CRM tool is to be able to generate reports of all sorts on demand. Big businesses require weekly, monthly, quarterly and yearly reports of all departments and a CRM should be able to do that effortlessly.

If you are out in the market to find an all-round CRM, you need to keep an eye out for these features.

How Hotel CRM can Help you Grow your Customers? | Kapture CRM

Hotel chains spread across multiple locations may have a hard time keeping track of leads, sales and property performances. With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window. Read

4 Best Practices For Managing Your Sales Pipeline

Sales is the most significant process in any business. To market your product or service effectively and drive more sales is the basic idea behind getting more revenue. However, the scope of sales is beyond that. Just marketing and selling just won’t cut it. You need to on top of all avenues of sales, especially future sales. This is where sales pipeline management plays a key role. Knowing how sales happens step-by-step is what a sales pipeline entails. Here are the ways you can manage your sales pipeline more effectively.

1) Proper Business Management

A proper sales pipeline analysis can reveal which prospects are closable and which need more work. To manage your team better you can use these key metrics to pursue deals which have a high conversion rate. This way your agents and resources yield higher results, as you have data that supports your plans of action.

2) Systematic Lead Tracking

Being able to define the stages of each sales process of every individual client can help you know where you stand currently. The sales pipeline will let you know clearly how many heads are likely to be converted to buyers and how many are not worth pursuing further. This can ensure you can assign top agents on the tasks and manage your clients better.

3) Better Marketing Direction

A customer-centric CRM lets you know what each client needs. So, creating a marketing strategy for a particular customer directly from the CRM application serves as a convenient tool for targeted marketing. Furthermore, social media integration allows for more traffic generation to required areas.

4) Accurate Sales Forecasting

CRM pipeline management is best used for forecasting your future sales. Using reports and analytics, you can view past orders and services for all customers. By curating comparative data, you can say for sure, up to an extent, how much sales can be expected in the coming months. This foresight will know where you stand and enable you to make further plans accordingly.

How Kapture Sales CRM Helps?

 Kapture’s Sales CRM software helps sales teams streamline their selling process so that you can focus on the highest convertible prospects by creating an effective sales ecosystem.

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Why Airline Software Solutions Are Important

With the advent of faster travel, more and more people have begun to prefer flying to driving or taking the train. Aviation is a huge industry which employs tens of thousands of people and which has a customer base in millions. Managing an airline company is no joke because of how much pressure is involved. There is no place for mistakes and that is where flight booking software come into play.

An airline CRM can make so many of your tasks much simpler and you can fly easy.

• Integration with PSS

You can integrate your existing airline PSS with CRM for airline. No more building whole new systems for individual activities. Integration makes your life easier and is a timesaver.

• Custom User Interface

Airlines software solutions give you the option of your preferred UI and UX. You can give the users what they want. You can define each parameter according to your needs.

• Cost Saving Technology

Employing an airlines booking management tool helps you reduce cost of doing business significantly. You would not have to spend on human resources for extra labour anymore.

• Faster Operations

You will be able to deliver faster checkout to your customers on a stable platform. With a multitude of payment options at their disposal, users will be thrilled to experience successful transactions at all times.

• Enhanced Customer Management

Customer management becomes child’s play with airlines ticketing management analytics. Queries or complaints are received via calls, texts, emails and even social media sites. Tickets are raised automatically and assigned to the respective departments. You can guarantee better customer service using the in-built database and quick resolutions.

• Marketing Application

Sending out promos and exciting offers is just one of the many airlines management software features. There is no need to invest in advertisement on third-party sites because your CRM system will do it for you. Apart from all else, it serves as an efficient marketing tool as well.

An airlines CRM is the best idea to expand and grow. You can beat your competition by taking the initiative and investing in a CRM programme today.

Everything You Need To Know About Hotel CRM Software

If you are part of the hotel industry, you must already know how vast it is and what are the things that concern such a huge field. Just the number of people on the payroll makes you wonder how it must all be managed. What if you were next in line to take the reins and manage a whole hotel? If the thought of that worries you, then worry no more, because CRM software for hospitality management is here to save the day.

CRM stands for Customer Relationship Management and it is one the main areas to focus on, especially if you are in a service-based industry. In the hotel industry, sales and service both are equally important. On a CRM platform, you can manage both. The CRM software helps the service field by accepting customer queries and complaints and raising automated tickets. It also assigns these tickets to relevant departments so they can be resolved. It also communicates with guests for reviews and feedback. For the rest, hotel sales CRM does the job.

Sales management for hotel CRM jumps right into making quotations, setting up meetings, organising banquets, planning events and forecasting sales based on past reports. A CRM application is a place where you can do it all. Lead management becomes highly organised, plans and events are set up in place, targeted marketing take better shape and all this is just the CRM’s AI brain working. It can also handle a huge database where you can store unlimited data in an encrypted data on a secure, cloud server.

Notifications for instant leads, follow-up meetings, generation of reports and invoicing makes it a must-have tool. It helps you reduce costs and increase revenue. You can allot tasks based on employee ranking which the CRM will help establish. Sales CRM for hotel industry is the lifesaver that we all need. Where else can you find a system that does so much for you? Not boarding this wagon is surely not an option. Invest in it sooner rather than later.

How Hotel CRM can Help you Grow your Customers?
Hotel chains spread across multiple locations may have a hard time keeping track of leads, sales and
property performances. With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window.
Read More

What You Need To Know About Cruise Management Systems & Software

Cruises are getting more and more popular nowadays. They are very affordable and guarantee a lot of fun. Moreover, sailing on a ship is not something people do every day, so it just adds to the whole experience. If you run a cruise line, you are sitting on a goldmine because it means great business. However, the thing to keep in mind is that it can get pretty difficult to handle after a while. This is where you may want to implement a cruise management system.

What an application such as this can do for you is provide a 360-degree overview about all things required to run a cruise. Cruise management software is totally a must in today’s world because you cannot use human labour for the most mundane of tasks. Also, human beings can only handle so much. With a CRM system, you can handle clients, employees, set prices, and make promotions, host events and make reports even. There is little else left to look for, if we are being honest.

Cruise sales management software will help you target customers that are more likely to come to you for your services. The AI integrated platform, which has a secure cloud server which lets you store unlimited data. Your marketing campaigns can now be on the CRM tool directly. It can also handle leads with ease and make your job of replying to each customer way easier.

If you want to step ahead in the game and make a reputable name in the industry, cruise booking software is the perfect solutions for you. Weekly, monthly and yearly reports on sales and performance or any other requirement can be generated ever so quickly. The CRM platform will meet all your business needs because it does the job of countless humans. Take the right step forward and get in the game right away.

How a Travel CRM can Help you Manage Multiple Packages and Itineraries from a Single Dashboard?

Kapture’s Travel CRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omnichannel cloud-based CRM solution.

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