Help Desk Software – How Does It Work?

Help desk software is a series of tools which helps collect all problems and questions by your employees and customers. It gives you the advantage of resolving all issues as soon as possible. At the same time, it also provides various tools, which helps employees respond to customer queries quickly.

Important terminologies of in this software

Before jumping into the workings of these tools, you need to know about the essential terminologies.

• Ticket

A ticket is a support request this software receives from the end-user. It can be anything such as a problem with your services, a general query, or feedback. Most of the responses received by these tools are emails, which converts them into tickets.

• Technician

The technician is the one who will be handling your company’s tickets and communicates with the users.

• Category

A category organizes your tickets depending on various subjects. For instance, you can categorize them according to which department should be handling the issues.

How does this software work?

First, the end-user will send an email to your help desk tracking software or use the web interface to send your business a message. The software will be responsible for keeping track of the items in your mailbox.

It then sends the ticket to the appropriate category, so that the right department can take a look at it. One of the technicians will take responsibility for resolving the ticket as soon as possible.

The help desk software for small business notifies other employees to ensure there is no confusion among team members. Your technician will communicate with the user and make the necessary updates to the ticket, depending on the conversation. The employee will attach files and add other employees if the situation escalates.

Once the technician resolves the issue, he/she will close the ticket. It will appear in your company’s database, for future reference.

Getting this software is vital, as it makes sure that you can resolve all customer queries as soon as possible. It allows you to focus on the crucial tasks, which will put your company in a positive light. Get this helpdesk ticketing software today to enhance customer support and experience!

Ticket Management System

 Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

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Using CRM Software In Real Estate

The real estate industry is one which relies on strong relationships with customers for businesses to thrive. Whether you are a broker or an agent, you need to make sure your clients are happy with your service.

The best solution is to use real estate CRM software, which enhances the experience for you and your clients. But how can you use these tools to your advantage, so that your business is on top of its game? 

Given below are a handful of applications of CRM software for real estate industry:

Aid in marketing campaigns

With this software, you don't need to spend a large portion of your time on marketing your services to your clients. These tools make it easy to automate email marketing campaigns and generate leads.

On top of that, it offers you the option of tracking the performance of these strategies. As a result, you will be able to determine which ones work and focus on improving them. 

Improve sales effectiveness

In the real estate CRM and marketing platform, you need to be smart about the deals you provide, to have high sales figures. You can't be shooting in the dark and hoping for the best. The key is to know what your clients need so that you can work towards fulfilling their requirements. With this software, you can collect information about your customers. With this data, you can tailor your offerings, as per their expectations. As a result, the chances of making a sale goes up significantly.

How CRM for Real Estate Agents Shares information of clients with

When you work with a team of agents, you need to make sure everyone is one the same page, especially when handling clients. With this software, this process is quite easy. Whether your employees are using their laptops or smartphones, they can always access the information.

In a nutshell, this software comes with a lot of features, which will help your business significantly. When used correctly, you can build strong relationships with your clients, which will enhance brand image and boost sales. Before you select this type of software, make sure you go through the features, so that you know if it can fulfill your requirements!

How Cruise Management Software Instills Trust With Your Customers?

Running a successful travel agency is challenging as you have to compete with a large number of companies. Due to this reason, you need to find ways to differentiate your business from your competitors, giving travelers numerous reasons to start using your services.

One quality which will ensure your travel agency continues to remain the number one choice among your customers is to instill trust. These days, there are several shady companies, which use countless strategies to scam travelers out of their hard-earned money.

The best way to ensure your customers trust your business is to invest in cruise management CRM software. Due to the number of features available on these types of systems, you can ensure travelers are using a safe and secure service. Here are two ways how cruise management System instills trust with your customers:

1) Make payments through secure gateways

Technology is a boon for consumers, as they can use it to find the best cruise services in the industry. It also allows them to compare the rates of different travel agencies and choose the ones who offer great value for money. However, it is also a bane, as cybercriminals find it easy to target consumers. They create legitimate-looking websites and direct them towards unsecured payment portals, where they can steal information easily.

When you invest in Cruise Booking Customer Support, you use the latest safety protocols during payment. As a result, you can assure your customers, maximum protection against data theft.

2) Use cruise booking engine run by your company

When you don’t have a cruise booking engine, you have to use third-party websites to make bookings for your services. You won’t have complete control over the fees charged by these vendors. Due to this reason, your customers may have to pay high surcharges to use your services.
As a result, consumers start losing trust in your travel agency, as they associate the third-party website with your business. You can avoid this problem entirely by integrating cruise management software system, as they come with a booking engine.


These are the two reasons how cruise management software instills trust with your customers!

How a Travel CRM can Help you Manage Multiple Packages and Itineraries from a Single Dashboard?

 Kapture’s TravelCRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omni channel cloud-based CRM solution.

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How Hotel Management Solutions Increase Revenue?

The hospitality industry benefits significantly from growth in technology, as it gives business owners new and innovative ways to improve their services. Hotel management solutions can streamline various operations while maintaining a close relationship with their customers. Here are three ways hotel management solutions increase revenue for your business:

1) Create custom packages for guests

If you don’t run a chain of hospitality businesses, there is no point offering loyalty programs to your guests. Most of the customers who stay on your property are unlikely to revisit your hotel unless they are business travellers. Due to this reason, you need to come up with innovative ways to attract guests to stay on your property.

With hotel CRM Software, you can create custom packages for different types of guests. If your area receives a large number of budget travellers, you can offer numerous discounts on all your services.

2) Improve guest satisfaction

As you run a hospitality business, your reputation is everything, as it determines whether you continue to receive bookings in the future. Hospitality CRM software improves guest satisfaction as it communicates with your employees in real-time. For instance, you never have to deal with overbooking, which hampers guest experience.

At the same time, all the departments are up-to-date with all the developments, ensuring that everyone understands the requirements of your customers. For instance, if guests want you to clean the room and fix the wifi while they are away, you can inform the same to your house cleaning and maintenance employees.

3) Make decisions according to data analysis

Technology makes it easier to streamline various processes of your hospitality business, to cater to the needs of your customers. With hotel management system, you can collect data from your guests, and analyze their experience with your services. By going through this type of information, you can identify trends, and take the necessary steps to improve customer experience. For example, if a large number of your guests are asking for a vegan lunch, you can introduce the same. As a result, your hospitality business can attract new guests to your property, increasing revenue.

These are the three ways hotel management solutions can increase revenue for your business! .

How Hotel CRM can Help you Grow your Customers?

Hotel chains spread across multiple locations may have a hard time keeping track of leads, sales and property performances. With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window.

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Why Your Travel Agency Needs A Cruise Management System?

As a travel agency who offers cruise packages, you know the importance of keeping your customers happy with your services. Due to stiff competition, you need to come up with different ways on how to stay ahead of the curve. Cruise management system is one such offering which lets you focus on the crucial parts of your business while ensuring your customers have a great experience. Here are three reasons why your travel agency needs a cruise management system:

1) Handle Bookings From Various Platforms And Channels

You might have tie-ups with third-party vendors, to maximize the visibility of your cruise services. While it increases exposure, it creates another problem, where your employees have to manage multiple bookings from different platforms and channels. As a result, this process tends to become overwhelming for your staff, causing unnecessary bottlenecks and problems in the long run.

With cruise sales management, your employees can breathe easy, as this platform provides a single dashboard to handle all the bookings. It also gives you the taxes, codes, and inventory levels, making it convenient for your staff members to provide the necessary information.

2) Secure Payment Gateway

When you invest in a cruise management system, you can use its secure payment gateway. As a result, your customers have more trust in your services, as the risk of suffering from data loss comes down significantly.

3) Single Platform For All Cruise Offerings

As you want to stay ahead of your competition, you start to diversify your cruise offerings, to cater to the requirements of a wider audience. While this is beneficial to your travel agency business, it becomes confusing to your employees, as they need access to a myriad of information, both online and offline. If you use conventional systems, your travel agents will spend the majority of their time, hunting down the necessary data.

With a cruise Guest management software, all your offerings come under a single platform. Whether your customers want to know about availability, pricing, itineraries, or schedule, your travel agents can use this software to obtain the right information.

These are the three reasons why your travel agency needs a cruise management system!

How a Travel CRM can Help you Manage Multiple Packages and Itineraries from a Single Dashboard?

 Kapture’s Travel CRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omni channel cloud-based CRM solution.

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Transform Your Small Business into a Sales Powerhouse Using CRM System

Customer relationship management is a critical phase for any business. It actually helps entrepreneurs smooth the progress of interactions that ultimately convert leads into paying customers. Nevertheless, the procedures involved in CRM efforts can be quite monotonous, which is why many companies invest in CRM software programs.


Evolving right online CRM software within an organization proves to be a gold mine for the sales department. When employed efficiently, sales CRM Tools should be seen as a significant way to the benefits of improving productivity, increasing sales and turning prospects into customers.


There are three possible ways to boost revenue for any business.

• Increase customers who make a purchase.
• Increase the number of purchases.
• Increase the average value of each purchase.

CRM empowers to encourage customers to return, up-sell and cross-sell products or services, increase actual sales, and initiate referral schemes. Never forget to take customer feedback because 90% of companies believe they offer superior service; only 9% actually do.

Let’s have a look at the following benefits of using cloud CRM

1) Better Sales Performance

This is one of the most obvious reasons for using sales CRM systems. It will allow the following quality leads and reducing time wastage. It helps to classify most valuable customers, to produce a customer reward system or personalized communication to amplify engagement and conversion.


2) Increased Profitability and Efficiency

With the help of CRM software, employees can easily access important data quickly and efficiently to serve customer requirements and deal with a critical business process faster. It will ultimately increase the chance of profitability.


3) Faster Tactical Decision Making

CRM helps to assign resources not just in needy areas, but promising ones which will improve the overall business operations. It will also help in taking a decision quickly and efficiently.


4) Stronger Data Security

In cloud CRM, one can store data in a centralized system. That’s why one can focus on a budget, capital infrastructure, and human resources under one item: The CRM system. One can set access parameters to authorize specific employees for data access which can improve the data security.


5) Optimized Mobility

With the help of the mobility function of the sales management system, one can access the user’s data anywhere and anytime. That’s why he/she can make decisions or reports on the spot, in front of the customer.

Signing Off

Every business needs a good CRM strategy. Whether it is a B2C or B2B business, CRM is at the heart of any business. Use of CRM software to enhance sales opportunities with consumers will increase purchase frequency and average order value, which in turn gives a healthy return on CRM investment.

Kapture Sales CRM Demo | Sales Tracking System

 Kapture sales CRM demo gives you in-depth insights into the sales CRM software and sales tracking system. Watch this video for Kapture sales tracking system demo. The sales management software dashboard is one-of-a-kind and the sales tracking system is highly recommended for enterprises of varying sizes.

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Go About Growing Your Real Estate Business Using CRM

Customer Relationship Management, commonly referred to as CRM, has become an essential tool for the Marketing and Sales team worldwide to build, measure, and quantify relationships between companies and customers. CRM can be used to define any processes or strategies that are designed to evaluate and improve customer interactions and this usually fastens the sales journey and thereby improves the chances of repeat business.

How CRM works for Real Estate industry?

Whether you’re working on building new prospects, improving relationships with existing customers, managing multiple listings, constantly following up, or just attempting at keeping all your appointments straight, expanding your business is easier with a specific CRM for real estate agents. While we’re all aware that there are several obstacles linked with real estate agents’ line of work, a reliable CRM system for real estate agents would offer solutions to such issues.

The business perks we just stated are few among the many. With a great real estate CRM, you’ll also have all the following benefits that’ll contribute in growing your business:

1. Time Saver

How many times have you asked someone from your team to follow-up on a client or update an important piece of information, only to realize that it takes way too long to get what you require? With real estate reporting CRM, this won’t happen. By storing all the data at one central location, everything would be systematic and organized. This sort of organization can also help you to raise leads.

2. Close more deals

If you want to crack the potential deals, it is important to send the right message to your potential customer at just the right time. The best way to do so is through lead nurturing. Real estate CRM makes it easy to divide parts of your list, depending on which stage of the purchase cycle your lead is in, and then send only that particular group of contacts a call specific to where they are in the purchase cycle.

3. Always Mobile

Whether you’re travelling from one corner of the city to another, or meeting a client and managing your tasks, real estate mobile CRM system helps in responding to a certain query by simply accessing the required document. After all, purchasing property can be a daunting task, and clients expect an instant response. The ability to revert instantly to inquiries of all kinds plays an important role in realtor success.

4. Higher chances of Retention with the help of personalized drip campaigns

The true magic of real estate CRM software is in the lead nurturing. To manage lead nurturing, you can use your real estate CRM to set up personalized drip campaigns that are sent to only certain people from your list. This is something your stack of business cards or excel sheets cannot perform.

The right real estate software will offer a good balance of customization and automation so that none of the leads are missed out, or ever feel that they’ve received a common message meant for all the clients.

Customer Support CRM: Give Your Business The Tools It Needs

Customerservice support management software is a set of tools and solutions all designed to help businesses build a long lasting relationships with the customers. An efficient support CRM software will allow businesses to offer support across multiple platforms with the help of feedback, surveys and obtaining reports at regular intervals.

Quick ticket resolution

Create a smooth workflow by auto-assigning tickets to agents based on keywords, time stamp, priority etc. Set up AI enabled chat responses to keep customers engaged while agents are being assigned. A well-equipped customer management software will have features like SLAs and escalation matrix for efficient management of incoming tickets.

Reporting

Customer service support software will provide you with detailed reports about all the developments in the business. It also lets business view key performance metrics so that they have valuable insights to set data-driven goals. Obtain employee productivity reports, status-wise reports, source-wise reports, graph reports, etc. which can have set parameters to make informed business decisions.

 Omnichannel Customer support

It provides seamless solutions for customer queries across multiple channels on one unified platform. A cloud-based customer service software will help businesses in providing customer support through phone calls, live chat support, streamlined email support and across all social media platforms.

Feedback and survey

The customers nowadays are informed and have high expectations of customer service and customer support software can facilitate exactly that. Automating tasks like deliveries, form delivery while gaining analytics about the sales cycle, employee performance can all be measured. Allow your customers to access the self-service portal where they can get solutions on frequently asked questions which makes it a personalized customer portal with lots of information through articles and blogs.

Conclusion

Customer support has become an integral part of any business from any industry. Businesses have been investing in innovative ways they can streamline customer support and simplify it while making it efficient. CRM is one such effective option to do so.
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Your Customer Service Software: Service CRM | Kapture CRM

 Kapture CRM is a customer service CRM software that offers omnichannel customer support and has mobile ticketing for seamless customer service management. Kapture service CRM software reduces the time taken to answer customer queries, thus improving customer experience. 

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--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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3 Key Features Of Hotel Management Software

As a hospitality business owner, you want your guests to have the best possible experience. Due to the increase in demand, you have to start investing in hotel management system. However, due to the myriad of options available from numerous vendors, you don’t know which one to pick for your hospitality business.

Here are three fundamental features of hotel management software:

1. Automate numerous operations

There are a lot of functions your hospitality business has to carry out on a daily basis. For example, your housekeeping staff should receive a notification, every time a guest checks out, so that they can clean the room. At the same time, you have to keep track of all the services your customers utilized while staying at your property.

Due to the repetitive nature of these tasks, there is a high chance for human errors, which can hamper the experience for your guests. As a result, the hotel management crm software you choose should be able to automate various operations of your hospitality business.

2. Robust online booking engine

These days, it is essential to have an online presence, as several customers use the internet to find out more about hospitality businesses. Also, if your business operates in a tourist hotspot, you are bound to receive guests from all over the world.

Due to this reason, it becomes essential to have an online booking engine, to meet the demands of your customers. Also, if you use this type of system, you can avoid paying commission to other websites, to make bookings on your behalf. Solid hotel management software should provide a robust online booking engine.

3. Store essential information about guests

As the guests are the heart of your hospitality business, you need to ensure they have a great experience on your property. Sometimes, your customers make several requests, such as food allergies or extra towels, during the time of reservation. Excellent Online Cloud hospitality CRM Software will allow you to store this information, giving you the opportunity to enhance the customer experience.


These are the three key features of hotel management software, you should keep an eye on, if you want to pick the best one for your hospitality business!

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How Hotel CRM can Help you Grow your Customers? | Kapture CRM

Hotel chains spread across multiple locations may have a hard time keeping track of leads, sales and property performances. With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window.
Read More

--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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6 Ways Ticket Management System Helps Your Business Grow!

A Ticket Management Software converts queries into tickets which can be tracked from their point of initiation to the point of conversion. It automates the process of manually taking down each query by the service team. These tickets are tagged with priority status and time stamps so that agents can start attending each ticket based on priority.

Here are some of the major benefits of a Ticket Management System:

1. Faster Ticket resolution: A capable Ticket Management Software System can automate repetitive tasks and collects tickets from various sources so that your service team can focus on closing tickets by interacting with the customers and retaining customers.
2. No ticket backlog: Ticket backlogs automatically reduce when customers can easily attend tickets through the Ticketing Software and provide seamless service while providing quick resolutions to queries. The stress is relieved from your customer support team and they become more efficient and productive. 
3. Create a personalized journey for your customers: Customers value the attention they are given, this adversely affects the relationship between a business and its customer. A well-equipped CRM Ticketing System allows teams to easily attend queries and offer appropriate solutions in real time. 
4. Maintain customer support standards: It is hard to maintain the quality of customer service when there is a large influx of tickets. A Ticket Management System helps your team nurture a strong relationship with your customer base while increasing ticket resolution speeds. 
5. Consistent growth in revenue: A happy customer is a loyal customer. Customers recognize the effort that is put to give them a smooth sailing experience while interacting with a business. A Ticketing System facilitates the platform to build such relationships which directly increases closing speeds and it adds to the revenue generated. 
6. Maintaining customer satisfaction: A business can have a great product, but when customers cannot get help when they are facing a problem while using a product, they tend to abandon that product altogether. So it’s essential that a Help desk CRM provides this platform for customers to voice their issues and it’s left to businesses to resolve the issues. Businesses can build brand loyalty by attending customers promptly and provide relevant solutions.

Conclusion

A CRM acts as a multi-dimensional, versatile tool that is designed to resolve customer queries and issues by providing appropriate solutions which will increase revenue while helping retain customers in the long term. 

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Ticket Management System

Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

Read More

--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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