How To Boost Your Ticket Sales With A Virtual Event

Are you looking to expand your business? Do you want to stand out and be the best of them all? Then, you should surely host an event; a virtual event where you can advertise what’s in store. To bring people in, you need to give them a preview of the main event. Once you get the word out, your event will the talk of the town! And to manage the huge number of bookings, you can make use of sales ticketing software.

Marketing an event is not as difficult as it used to be before. Social media are a huge go-between for a business seeking more customers. More and more people will come to know of your event if you showcase it via different sites which people frequent. After this, lots of people will want to attend. Use your customer support ticketing software to accept or reject applications. You can use it to communicate about the details to anybody.

A CRM software ticket management system not only serves as a database for customer details and ticket history, it can help you generate statistics and reports about your upcoming gala. Once you hold a virtual event, the CRM tool can project how many people may actually want to see more. This aids you in being prepared for full capacity crowds. You can know what to expect and make arrangements accordingly.

Without a proper plan in place, a huge event is likely to fail. Since there is a lot of money involved, selling tickets should be the priority. An online event will surely give it the hype and if you just learn how to manage the incoming traffic, you can successfully host a night of fun for all your customers. Having the ticket management software only makes your job easier and it is high time you availed its services.

Ticket Management System
Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.
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Help Desk Software – How Does It Work?

Help desk software is a series of tools which helps collect all problems and questions by your employees and customers. It gives you the advantage of resolving all issues as soon as possible. At the same time, it also provides various tools, which helps employees respond to customer queries quickly.

Important terminologies of in this software

Before jumping into the workings of these tools, you need to know about the essential terminologies.

• Ticket

A ticket is a support request this software receives from the end-user. It can be anything such as a problem with your services, a general query, or feedback. Most of the responses received by these tools are emails, which converts them into tickets.

• Technician

The technician is the one who will be handling your company’s tickets and communicates with the users.

• Category

A category organizes your tickets depending on various subjects. For instance, you can categorize them according to which department should be handling the issues.

How does this software work?

First, the end-user will send an email to your help desk tracking software or use the web interface to send your business a message. The software will be responsible for keeping track of the items in your mailbox.

It then sends the ticket to the appropriate category, so that the right department can take a look at it. One of the technicians will take responsibility for resolving the ticket as soon as possible.

The help desk software for small business notifies other employees to ensure there is no confusion among team members. Your technician will communicate with the user and make the necessary updates to the ticket, depending on the conversation. The employee will attach files and add other employees if the situation escalates.

Once the technician resolves the issue, he/she will close the ticket. It will appear in your company’s database, for future reference.

Getting this software is vital, as it makes sure that you can resolve all customer queries as soon as possible. It allows you to focus on the crucial tasks, which will put your company in a positive light. Get this helpdesk ticketing software today to enhance customer support and experience!

Ticket Management System

 Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

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6 Ways Ticket Management System Helps Your Business Grow!

A Ticket Management Software converts queries into tickets which can be tracked from their point of initiation to the point of conversion. It automates the process of manually taking down each query by the service team. These tickets are tagged with priority status and time stamps so that agents can start attending each ticket based on priority.

Here are some of the major benefits of a Ticket Management System:

1. Faster Ticket resolution: A capable Ticket Management Software System can automate repetitive tasks and collects tickets from various sources so that your service team can focus on closing tickets by interacting with the customers and retaining customers.
2. No ticket backlog: Ticket backlogs automatically reduce when customers can easily attend tickets through the Ticketing Software and provide seamless service while providing quick resolutions to queries. The stress is relieved from your customer support team and they become more efficient and productive. 
3. Create a personalized journey for your customers: Customers value the attention they are given, this adversely affects the relationship between a business and its customer. A well-equipped CRM Ticketing System allows teams to easily attend queries and offer appropriate solutions in real time. 
4. Maintain customer support standards: It is hard to maintain the quality of customer service when there is a large influx of tickets. A Ticket Management System helps your team nurture a strong relationship with your customer base while increasing ticket resolution speeds. 
5. Consistent growth in revenue: A happy customer is a loyal customer. Customers recognize the effort that is put to give them a smooth sailing experience while interacting with a business. A Ticketing System facilitates the platform to build such relationships which directly increases closing speeds and it adds to the revenue generated. 
6. Maintaining customer satisfaction: A business can have a great product, but when customers cannot get help when they are facing a problem while using a product, they tend to abandon that product altogether. So it’s essential that a Help desk CRM provides this platform for customers to voice their issues and it’s left to businesses to resolve the issues. Businesses can build brand loyalty by attending customers promptly and provide relevant solutions.

Conclusion

A CRM acts as a multi-dimensional, versatile tool that is designed to resolve customer queries and issues by providing appropriate solutions which will increase revenue while helping retain customers in the long term. 

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Ticket Management System

Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

Read More

--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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Here's Why You Should Be Using A Ticket Management System In 2019

If you were taken back to the year 1990, you’d look at ticket management systems as if they were magic. Ticket management is the equivalent of a robot that organizes and takes care of everything for you. In 2019, a ticket management software isn’t magic anymore, it’s a necessity. If you’re not using an online ticketing software, you’re missing out.

1. It helps you keep track of which requests are more important – Every problem that your customers need to be solved is important. However, there are some problems which take priority over others. A ticket management tool organizes requests based on priority, so you know which requests need your immediate attention and which you can leave for later.

2. It facilitates easy communication – Tech-related problems often require multiple people to solve them. Keeping the customer updated is another critical part of the solution. A Ticket Management CRM helps keep communication clear with all parties involved.

3. It helps keep you organized – Every successful businessman/businesswoman will tell you that trying to solve all your problems without being organized is asking for trouble. A ticket management solution maintains many lists of tasks which are organized based on their priority.

4. It makes your business look and feels professional – More customers prefer working with a business that looks and feels professional than ever before. A ticket management system is dedicated to solving problems and looks a lot better than the general contact option you see on most websites.

5. It has the ability to delegate tasks based on expertise – There are many ticket management systems that help you use your workforce efficiently by prioritizing tickets based on their importance as well as expertise level. This makes sure that you’re workforce is being used optimally.

There are many more benefits of ticket management software. After having a look at the benefits highlighted here, it’s easy to see why a ticket management system could do wonders for your business. It has become somewhat of a necessity for businesses rather than the luxury it once was.

--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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Here's Why You Need A Help Desk Ticketing System Over A Human Employee

In 2019, we have moved on to a world which is filled to the brim with automation. One of the branches of automation is ticket management software. Ticket management can make a difficult job exponentially easier to manage. It is not necessary to devote a human employee’s time and effort into a job which can be done much easier and faster with an online ticketing management system.

If you use a human employee to manage requests, it means that you have to keep paying that employee a regular salary each month. In addition to this, the human employee is also prone to making mistakes. It is also in your business’s best interests to use their resources wisely and using a human employee to manage requests isn’t an efficient use of company resources. It is much more efficient to use a help desk ticketing system to automate requests.

Some of the benefits of a help desk ticketing system over a human employee are as follows.

1. Faster resolution of problems – Most help desk ticketing software is extremely capable and automate a lot of the routine administration. This gives your customer support team more time to focus on addressing issues and closing tickets.

2. Reduced ticket backlog – This one is a no-brainer. When your help-desk team is able to resolve tickets faster, it means that you have fewer tickets to be solved. This has two important consequences. The first consequence of solving a customer’s problem quickly is that it increases their trust in your ability to support them. The second consequence is that it makes them more successful while using your product which is very important for recurring revenue.

3. Maximum customer satisfaction – When ticket backlogs are taken out of the equation, customer service reps can give customers a better, more personalized support experience. This makes customers feel valued which results in customer satisfaction increasing.

All of these things can be done by human employees. However, the take away is that help desk ticketing systems do these things much more quickly and more efficiently than human employees. This gives your human employees time to focus on issues that really matter.

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Ticket Management System - Kapture CRM

Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.

Read More

--------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.

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Here's Why Ticket Management Software Is Better Than Using Email

Email is used by many businesses today instead of an online ticketing software. Many people make the mistake of believing that email makes help desk ticketing software redundant. Is it really the case? Let’s find out why a ticket management software renders email obsolete when it comes to keeping track of everything.

1. Centralized information

The main benefit of using a ticket management software is that all of the information required can be found in one place. The same is true for email too, right? The difference between a ticket management software and email is that don't make you hunt for information. For example, if you use email, you need to remember to CC people on your emails. If you use a ticket management CRM, all of the information you need appears on a ticket. This helps avoid making time-consuming mistakes.

2. Prioritize workflow

With an efficient ticket management software, you will be able to see which jobs have a higher priority. It makes no sense for your company to spend its resources on jobs which can be completed at a later date over jobs that need to be completed immediately. A ticket management system shows you the priority of all tickets so that you know which ones you need to work on.

3. Adds transparency 

Ticket management CRM software keep track of a lot of data. They keep track of data such as which departments are receiving the most requests. Data like this helps management figure out how many resources of tickets to allocate to different departments. This makes sure that issues aren’t ignored and that there is an efficient use of company resources.

4. Aids in collaboration

Many people are uncomfortable with the idea of sharing their email inbox with other people. A ticket management CRM system eliminates this issue by allowing everyone to view and edit tickets. This results in multiple people being able to work and view progress on the same issue.

If you haven’t switched to a CRM in 2019, you’re far behind the pack. It will make your business far more organized as well as feel and look more professional.

What is Service CRM? | Kapture CRM

In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations

How to Select Ticket Management Software for your Business

It is quite a challenging task when you have to select a ticket management system for your company. Ensuring you have an excellent reputation among your customers is essential, especially for repeat business.

Due to this, it is vital that you select a good quality online ticketing system. Here is a guide which will help you choose a state-of-the-art online CRM ticketing software:

1. Define your requirements

First, you must understand what you expect to achieve by integrating the system with your business operations. What kind of support do you want to provide to your customers? Do you think it is okay to respond to your users within a day or do they expect faster response times? 

Similarly, you should also take how your employees can use it to improve customer support. A good ticket management software will allow your staff to reduce time while increasing productivity.

2. Ensure it has essential features

Every ticket management tool will provide a variety of features. However, not all of them will be useful for your business. Once you understand your business requirements, it becomes easier to identify which features will work well with your targets. 

For example, a specific software attribute will allow you to provide an exceptional customer service experience. At the same time, you should also be able to identify non-essential features. While they are not important, they do have the ability to boost customer service.

Make sure you focus on essential features, before looking for the secondary attributes. With this technique, you only have to spend on what you want to use, which cuts down on costs significantly. 

3. Use the trial version

The best way to identify how well the online ticketing system works is to use the trial version. Most vendors will allow you to use their software for free, as it gives you an idea on what to expect. 

During this period, you should evaluate the impact of the ticket management Software system and tool, to find out whether it is worth the investment.

These are the three tips which will help you select an online CRM ticketing software for your business!

--------------------------------------------------------------------------------------------------------------------------------------Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software below.

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