What Is an Automated Help Desk?
Did you know that Customer relationship management systems are considered the heart of 21st century businesses? Automated help desk softwares are revolutionizing the way businesses are catering to the needs of their customers. In simple words an automated help desk system is a customer care software that efficiently aids businesses in various customer need assistance and other enterprise operations. Automed help desk systems take care of various tasks like keeping a track of tickets raised, ticket assignment to agents, self-service portals, omnichannel, optimization, etc. Automated help desk softwares like Kapture CRM enables businesses to efficiently and effortlessly monitor and cater to customer queries on various platforms. They provide relatively more benefits to the traditional ticket management systems as they are capable of making zero errors.
What Impact Does Automation Have on the Service Desk?
According to a report by Impact MY Biz about 39% of business leaders believe that good customer experience provides an advantage over the competition, which can be accomplished with service desk automation. From the past few decades automated service desks have radically transformed the way businesses run several customer support operations. Helpdesk automation softwares are enabling businesses to integrate seamless and efficient workflow ecosystems. Major brands are constantly making switches to automated help desk systems to deliver not only a customer experience with a gentle hint of personalization but also to increase customer engagement rates. Customer support software like Kapture CRM has not only improved customer onboarding but has also helped businesses improve customer retention rates.
Benefits of Automated Ticketing Software in Your Business
Saves enormous amounts of time
With automated enterprise operations customer helpdesk automation systems not only help you save employee time but also help businesses to quickly cater to customers who are in need of immediate assistance. Apart from saving time the quick customer care assistance also creates a positive brand image for the company itself.
Doesn’t burn a hole in your pocket
Though they are slightly pricey, customer helpdesk systems are only a one time investment. These softwares not only handle numerous enterprise operations for very low costs but also do it very efficiently. They also save businesses from spending money on infrastructure or more labor like that required in traditional non automated customer care services. It also aids in low cost customer acquisition.
Improves customer satisfaction rates
Due to quick and all time assistance provided by automated customer care softwares it helps companies increase customer satisfaction rates which ultimately results in an increase in sales. Happy and satisfied customers are also likely to boost customer engagement rates. Did you know that according to a report from VAR Street customers are likely to spend 20% to 40% more when they engage with the company using Service desk automation. Customer management setups like Kapture CRM not only increase customer satisfaction rates but also help businesses in increasing customer onboarding rates as well.
Helps in increasing efficiency and productivity
According to a report by Hubspot helpdesk systems are said to enhance the productivity of your company’s sales teams by 34%. Having an automated help desk makes it possible for customer service agents to not skip tickets by any chance. The software ensures that no tickets raised go unanswered which at the end leads to better productivity levels. These Help desk automation softwares also reduce huge amounts of manual workload like customer acquisition or lead generating. The Lead generation process and customer onboarding processes becomes much more efficient with the reduced manual workload.
Increases profitability
As per a 2020 report by VAR Street businesses that have a customer relationship management system have increased their sales numbers by 42%. Another report by Tech Times stated that CRM softwares can improve consumer retention rates, which ultimately leads to a revenue upside of 25% to 85%. Due to efficient multitasking abilities the businesses also increase overall revenue in the long run. Having an automated consumer care system like Kapture CRM not only increases profitability but also builds a positive brand image.
It’s the power era of customers, and what businesses strive to achieve today is to meet the increasing customer demands and expectations. By deploying helpdesk ticketing systems like Kapture, automate your business processes and establish your brand’s identity in the market.
To know more about how automated help desk softwares can increase profitability in your company click here for a demo now.
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